Refund & Cancellation Policy (OnlyJobs)
Last updated: 25 Dec 2025- Digital services: Because matching and AI usage are delivered instantly, charges are generally non-refundable once consumed.
- Mistakes & failures: If a technical error on our side causes a charge without delivering service, we’ll credit your wallet or refund on request.
- Wallet funds: Wallet funds (in USD) do not expire. Funds are non-withdrawable by default, but if you contact us, we may consider refund requests on a case-by-case basis. If you permanently close your account within 14 days of a top-up and haven't used the funds, you can request a refund to the original payment method (processing fees may be deducted).
If you believe you are eligible for a refund, you can request a refund to the original payment method (processing fees may be deducted). How to request: Email contact@auroradesignshq.com with your registered email, transaction ID, and details.
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